Elliott Luxury Rentals Rules and Regulations
CHECK IN 3:00 to 5:00 p.m. (June-Aug. 3:00 to 7:00 p.m.) or as soon as your rental property has been cleaned or inspected. Please note the check-in time of 3:00 p.m. may be extended for special cleaning and maintenance. Please call for special instructions on late arrivals. Please note that the minimum check-in age is 25.
CHECK OUT 10:00 a.m. or earlier.
CHECK IN DATE Properties rent from SATURDAY To SATURDAY and others rent from SUNDAY to SUNDAY, June-August. Please note in the rental property description the days each unit is rented. For reservations less than a week during June-August, please call 5 days prior to the arrival date to check for availability. September to May there is a minimum number night stay and arrival/departure days may vary for this period depending upon company policy and individual property restrictions. Back to Top
LATE ARRIVAL A key will not be made available until full payment is received and we have a valid MasterCard or VISA on file.
RESERVATIONS Reservations accepted 7 days a week from 8:30am-9:00pm. A prepayment of one half of the rental rate is required to confirm a reservation. A personal check is the required method of prepayment. Prepayment MUST be received within five (5) business days after making reservation. Please state reservation number, unit and date of occupancy on your advance deposit check. Upon receipt of your deposit, written confirmation will be sent showing the reserved unit, remaining balance, and rental dates. Check-in and check-out will be through our office at 401 Sea Mountain Highway in the Cherry Grove Section of North Myrtle Beach unless otherwise noted on confirmation letter. From the date of booking your reservation, you have 5 business days to cancel or change your reservation without penalty. After 5 business days, reservations are subject to our cancellation policy, listed below.
BALANCE The total balance of your charges is due at least 30 days prior to arrival date. Balance may be paid by personal check or credit card. A personal check is the preferred method of payment. Final payment will be posted to your account and confirmation mailed. Any unpaid balance resulting from additional services must be paid at check in with cash, travelers checks or certified funds. No personal checks accepted at check-in. Back to Top
CREDIT CARD SURCHARGE For all payments made via credit card instead of cash or a check, a surcharge of 2.5% willl be added to all transactions.
CONDO RESORT PROPERTIES Elliott Luxury Rentals is an independent agency that provides rental properties at the vacation rental site that has been selected. Elliott Luxury Rentals is not affiliated with any on-site management company, and does not endorse or guarantee any services offered by on-site management or other independent companies also offering rental properties at the vacation rental site.
UPON ARRIVAL Please check your rental thoroughly upon arrival. Every effort is made to see that your rental is clean and undamaged before your arrival. If this is not the case, please report any discrepancies immediately to our office to insure that the problem is resolved and that you will not be held responsible.
PRICES Subject to 12% sales/accommodations tax for rentals in North Myrtle Beach and unincorporated Horry County and 13% sales/accommodations tax for rentals in Myrtle Beach. Back to top
RATES Prices are set according to location of house or condo, property condition, number of bedrooms and amenities offered with property. Rates are higher Easter, Memorial Day, July 4th , Labor Day and special event weeks.
PROCESSING FEE A non refundable processing fee consisting of a base processing fee, the CVB fee and the optional charitable donation is required on all reservations in addition to rental charges. The base processing fee is calculated as follows: $32 for rental amounts up to $400, $52 for rental amounts $401 - $900, and 7% of rental amounts over $901, and an additional 1% technology fee on all rental amounts (capped at a maximum base processing fee of $800) is required on all reservations in addition to rental charges. The processing fee for reservations greater than 28 days is $70 with no add ons. Back to top
CVB FEE Included in the processing fee is a CVB fee of $2 per night for rentals in North Myrtle Beach and unincorporated Horry County and a CVB fee of $1 per night for rentals in Myrtle Beach, which is required on all reservations in addition to rental charges.
CHARITABLE DONATION An optional charitable donation of $1.00 per night shall be added to all reservations unless you opt out of making such donation at the time of booking. All charges for the charitable donations shall be paid to the Elliott Realty Charitable Community Fund at the Waccamaw Community Foundation a 501(c)(3) organization. Although the charges for charitable donations shall be paid over to a tax exempt charitable organization, these charges will not entitle you to a charitable contribution deduction. Back to Top
SECURITY DEPOSIT No security deposit is required if the guest presents a valid MasterCard or VISA at check-in. If a valid MasterCard or VISA is not presented the guest will be required to pay a $500.00 cash security deposit. If required please allow up to four(4) weeks for return of deposit.
CANCELLATION AND TRANSFER POLICY Confirmed reservations are not transferable. Confirmed reservations may be cancelled by written notice. Upon confirmation, the rental property is off the market to anyone else; therefore, the advance deposit will be refunded only if the property is re-rented at the full rental amount . All refunds are subject to a $50.00 cancellation fee. Back to top
GROUPS AND HOUSE PARTIES WARNING - WE RENT TO FAMILIES AND RESPONSIBLE ADULTS ONLY. We do not rent to house parties and/or groups including but not limited to fraternity, high school graduation, spring breakers, or other non-family groups to be determined at the sole discretion of Elliott Luxury Rentals. Any violation will result in termination without refund. A responsible adult over the age of 25 must be present AT ALL TIMES to provide adult supervision.
OTHER POLICY - NO PETS ARE ALLOWED IN ANY RENTAL PROPERTY UNLESS OTHERWISE NOTED. FIREWORKS AND GRILLING ON BALCONIES ARE ILLEGAL WITHIN CITY LIMITS. NO PHONE CALLS MAY BE BILLED TO THE HOMEOWNER'S TELEPHONE. Specific policies are on the back page of the Guest Confirmation form which is mailed to the guest upon receipt of deposit and on the guest registration form that requires guest signature upon check-in. NO MORE THAN THE MAXIMUM OCCUPANCY IN ANY PROPERTY IS STRICTLY PROHIBITED. Back to Top
KEYS Pick up and return keys to the designated check-in office. For security reasons and lock change expense, there is a $50.00 charge for each lost or unreturned key.
MESSAGES Messages are delivered only in case of emergency. We provide a 24-hour answering service for emergencies. Back to Top
PARKING Campers, trailers, boats golf carts, and motorcycles are NOT allowed at some locations. Parking is limited to the number of spaces advertised for the rental unit. Parking is limited to two (2) cars at all condominium locations unless otherwise stated on your confirmation. For houses, refer to the house listing or your confirmation for the maximum number of cars allowed. Exceeding the maximum number of allowed cars may result in being towed at your expense. If you have any special parking needs, please contact our office.
LINENS Linens are furnished with all Elliott Luxury Rentals. Upon departure, please leave dirty linens in the soil bag inside the rental property. Back to Top
POOL TAGS Some of our properties require pool tags. Pool tags will be given to you at check-in. $25.00 CHARGE FOR MISSING POOL TAGS.
DEPARTURE MAID SERVICE All vacation rentals with Elliott Luxury Rentals include departure maid service.
EQUIPMENT Rental properties are privately owned and furnished according to owner's taste. We cannot be held responsible for appliance breakdowns or for changes by owners in furnishings or equipment. We will make all efforts to have service restored as soon as possible. No refunds will be made for mechanical failure or no internet access. Back to Top
SOFA SLEEPERS We do NOT recommend sofa sleepers for adult use. For children's use only.
REFRIGERATORS Many refrigerators are left open during cleaning. It can take as long as twelve (12) hours before your food will cool and the refrigerator returns to a medium temperature. If you fill it with warm groceries and continually open the refrigerator door, it will take much longer than 12 hours. Please check your refrigerator upon arrival - it should be set at a medium temperature. If the refrigerator is turned to a high setting, the humidity will cause the coils to freeze up, which prevents cool air from reaching the refrigerator compartment while the freezer remains cold. If this should happen, please set the refrigerator to a medium setting and allow time to defrost and stabilize. Back to Top
KITCHENS All kitchens should be fully equipped for daily meals and serving. The following items should be in each rental property to accommodate at least the maximum occupancy: coffee maker, toaster, dishes, glasses, flatware, serving dishes, pots and pans, and cooking utensils. Some homeowners provide additional kitchen items, however, if needed, you may want to consider bringing with you items such as blender, food processor, extra large or specialty pots and pans, specialty knives and cooking utensils, etc.
ADDITIONAL RENTAL ITEMS Items such as rollaway beds, port-a-cribs, full-size cribs, etc. are available for additional rental fees. Please contact our office or place your order with a front desk clerk upon arrival. The equipment will be delivered to your rental property. Payment must be made upon delivery. Please note: This service is not part of Elliott Luxury Rentals and we will not be responsible for item condition or breakdown. Back to Top
SUGGESTED ITEMS YOU MAY WANT TO BRING:
- Special cooking apparatus (see Kitchens above)
- Personal toiletries
- Iron and ironing board
- Cameras and film
- Bath, beach, kitchen towels
- Food and condiments
- Paper products (toilet paper, paper towels, etc.)
- Beach and fishing equipment
- Alarm clock
PLEASE NOTE Property items (such as bedspreads, pillows, chairs, pots and pans, dishes, glasses, silverware, etc.) are NOT to be taken out of the property (to the beach or other properties). Back to top
IN-HOUSE MAINTENANCE and HOUSEKEEPING STAFF If you should discover that your rental property has not been cleaned or has damages, please report it to us immediately and we will make all efforts to resolve the problems. Check-out time is NOT the time to inform us about problems. We cannot issue refunds for mechanical breakdowns or cleanliness. Elliott Luxury Rentals personnel or representatives shall have the right to enter the property at reasonable hours to make timely repairs or inspections. If a service call is made and entry refused, the renter will be held liable for service call fees.
LOST and FOUND Elliott Luxury Rentals will NOT be responsible for any personal items left in the rental properties. There will be a $35.00 service charge in addition to any mailing charges required if you request us to pick up and mail any items left behind. Back to Top
LOCKED CLOSETS Many owners have their personal items lock in a closet for their convenience. These areas are not included in any rental. Please do NOT attempt to open these locked closets - they are for HOMEOWNER USE ONLY. If you break into the closet, your guest account will be charged for any repairs as well as missing items.
SMS MESSAGING By booking a reservation and providing a cell phone number, you agree to be contacted via SMS text messaging from Elliott Realty. Standard message & data rates apply. No more than (4) messages per month. You can opt-out of text messaging by replying STOP to any message. Full terms @www.northmyrtlebeachtravel.com. The program is designed to alert customers of specials, last minute availability or other items regarding their reservation. Customer support: 1-800-525-0225.
NOTE In the event that rental property cannot be occupied or is sold, Elliott Realty reserves the right to transfer reservations to a comparable unit or refund advance prepayment. Every effort will be made to contact customer prior to arrival, however, we will not be responsible if customer cannot be contacted. Tenant agrees to pay any difference in rental amount and not hold owner or agent liable for any consequential or secondary damages. Tenant shall not be entitled to any refund due to unfavorable weather, maintenance problems, area construction, early departure or disruption of utility services (including phone and cable), after occupancy. In the event of an ordered evacuation due to hurricane or other storms refund consideration for the prorated amount of time from the ordered evacuation until the area is reopened, will be made following written request of same by tenant to agent. Elliott Luxury Rentals reserves the right to correct any errors in pricing and description on this web site. Back to Top
THIRD PARTY WEBSITES All parties agree to not discuss or disclose the occupancy of any property with any entity not bound by the terms of this agreement without the express written authorization of the homeowner and the property agent representing the homeowner. Futhermore, the company requests that occupants resolve any complaints with management prior to publication with third-party websites. Any violation will result in legal action and/or monetary fine against the guest, as well as any third party companies. All parties agree to not directly or indirectly, in any capacity or manner, communicate a statement of any kind, whether verbal, in writing, electronically transferred or otherwise, that might reasonable be construed to be derogatory or critical of, or negative toward, the homeowner or property agent.
SECURITY CAMERAS The owner of this property may have installed exterior (including “doorbell”) security cameras on the premises in efforts to prevent vandalism and property damage, and to reduce the risk of criminal activity and behavior which violates the terms of this property’s rental agreement. Any such cameras may be used to record the visual conduct of individuals on or about the property and used for the purpose of identifying individuals who may cause property damage or pose a risk to guests. Any such cameras are not the property of, were not installed, and are not maintained or monitored by, Elliott Realty, Inc. or any of its subsidiaries or d/b/a’s (“Elliott”). Security cameras on the premises are allowed to be located in non-private areas (any outdoor areas in which a reasonable person would have no expectation of privacy). By agreeing to the terms of this contract guests acknowledge that they have no expectation of privacy in these non-private areas. Guests and their invitees are prohibited from tampering with any video cameras. If you identify any cameras located in any bedrooms, bathrooms, the interior of the premises in general, or within enclosed outdoor shower/changing areas – or see that the cameras outside of these areas are pointed or angled towards those areas, you must inform Elliott immediately. Any failure to notify Elliott will be deemed a confirmation that all cameras on the property have been properly disclosed and none are located within, or pointed or angled towards, the prohibited areas described above.
NOISE DECIBEL MONITORS Noise decibel monitors may be located within the premises to assess sound levels and their duration. There should be no noise decibel monitors located within bedrooms, bathrooms or sleeping areas. If you see any noise decibel monitors located within bedrooms, bathrooms or sleeping areas, you must inform Elliott immediately. Any failure to notify Elliott will be deemed a confirmation that all noise decibel monitors located on the property have been properly disclosed and none are located within bedrooms, bathrooms or sleeping areas.
The presence of cameras or noise decibel monitors which comply with the above does not create a right for cancellation or to be moved to another property.
VENUE It is expressly agreed and understaood that in this transaction(s), contract(s) and/or agreement(s) that should any transaction(s), contract(s), or agreement(s) arise out of my/our interaction with Elliott Realty, Inc. or any subsidaries thereof, that in all matters related to the transaction(s), contract(s), and/or agreement(s) the law of the State of South Carolina shall govern and be used to construe the same. All parties agree to work in good faith to resolve all issues prior to the inaction of a legal dispute. Futher, it is agreed that in any lawsuit regarding any matter including, but not limited to, the transaction(s), contract(s), and/or agreement(s), in which I/we name Elliott Realty, Inc., any subsidiaries thereof, any related parties and/or owners as a defendant, venue shall be in the Court of Common Pleas for Horry County, Conway, South Carolina.
COVENANT OF NON-DISPARAGEMENT (PLEASE READ CAREFULLY) All guests hereby agree that guests shall refrain from making, publishing, or communicating any defamatory, derogatory, or disparaging remarks, comments, or statements concerning Elliott Beach Rentals, the unit(s) rented by guests, or any officers, managers, partners, administrators, agents, servants, employees, attorneys, representatives, members, beneficiaries, successors, predecessors, investors, servicers, assigns, parents, subsidiaries, affiliates, insurers, administrators, and successors in interest of Elliott Beach Rentals. Guests shall avoid and refrain from any and all communications that could reasonably be expected to result in damage to or diminish the business, reputation, or goodwill of Elliott Beach Rentals. The prohibitions set forth in this Section 30 shall encompass all possible modes of communication, both written and oral, and includes, but is not limited to, social media platforms (such as Facebook, Twitter, Instagram, and LinkedIn), online forums, review websites (including, without limitation, Google Reviews, Yelp, TripAdvisor, and similar platforms), blogs, vlogs, podcasts, and all other forms of electronic communication or print media. Guests also agree to refrain from engaging in any actions or making any statements in interviews, at public events, during private meetings, or in any other settings that could disrupt, damage, or impair the goodwill, public image, or integrity of Elliott Beach Rentals.
Remedies for Failure to Comply with Covenant of Non-Disparagement Guests acknowledge that a breach of the non-disparagement covenant will cause irreparable damage to Elliott Beach Rentals, for which the Elliott Beach Rentals’ remedy at law for damages will be inadequate. Therefore, in the event of breach or anticipatory breach of non-disparagement covenant by guests, guests agree that Elliott Beach Rentals shall be entitled to the following remedies: (i) injunctions, both preliminary and permanent, enjoining or restraining such breach or anticipatory breach, and guests hereby consent to the issuance thereof forthwith and without bond by any court of competent jurisdiction; and (ii) recovery of all reasonable sums expended and costs, including reasonable attorneys’ fees, incurred by Elliott Beach Rentals to enforce the provisions of Section 30. Notwithstanding Elliott Beach Rentals’ right to seek and obtain such injunctive relief, this entitlement does not preclude or waive Elliott Beach Rentals’ right to pursue any other legal or equitable remedies available for guests’ breach of the non-disparagement covenant or any other provision of this Agreement. This Section does not constitute an election of any one remedy over another, nor does it limit Elliott Beach Rentals’ ability to seek multiple forms of relief in response to a breach of this Agreement.
COMPLAINT RESOLUTION For any complaints or grievances related to services provided by Elliott Beach Rentals—including but not limited to cleaning, scheduling, and the condition of the rental unit(s)—guests expressly agree that they are bound by and shall use and comply with the Elliott Beach Rentals Guest Complaint Resolution Policy, a copy of which has been provided to Guests. The Elliott Beach Rentals Guest Complaint Resolution Policy is hereby incorporated herein by this reference. www.elliottbeachrentals.com/resolution